FAQs

What is the Red Rover Guarantee?

If you're unhappy with our work, let us know within 48 hours and we'll return (within a 7-day window) and re-clean anything we missed or that wasn't done to your satisfaction. If we return and you're still not a Red Rover fan, we'll refund your money.

Is my payment information kept safe and secure?

We have three levels of security in place. First, our booking page is protected by extended validation SSL. Second, our booking form has its own layer of 256 bit security. Third, credit card transactions are processed by Stripe and are layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). We take security very, very seriously.

What is your refund policy?

If your clean is not completed to your satisfaction, we'll send a team to make it right (within a 7-day window). Just let us know about your concerns within 48 hours, and Red Rover will come back over. If you're still unhappy after our return, we offer up to a 100% refund.

Can I trust my cleaning professional?

At Red Rover, we tell customers, "We don't let anyone clean your home that we won't let clean ours." Our cleaning techs clean our owner's home, our owner's son's home, and the homes of many of our friends and family. And before any Red Rover cleaning tech is permitted to clean YOUR HOME, he or she must pass a thorough background check. We hire less than 1 percent of all the applicants who apply to work at Red Rover.

Do you bring your own cleaning supplies?

Yes! When Red Rover comes over, we provide all the necessary supplies and equipment needed to deliver the clean you’ve booked.

An illustration of woman cleaning  using a broom.

Hundreds of Happy Homeowners Already. Are you next?

Kelly & Stan W, Choctaw Lake

Red Rover has been cleaning our house for nearly a year, and Serra is the most thorough cleaner we have ever had! We’ve had cleaning services for years, but when we moved, I needed to find a new company. I contacted Red Rover based on reviews, and they did not disappoint. First impression was the quick response and that has continued to be our experience. Brett is easy to work with, professional and responsive. We are sent a reminder text, we have auto pay so we don’t need to worry about leaving cash/check, and they have been flexible when we have needed to change the schedule. He also checks in during the holidays to suggest schedule changes to accommodate our entertaining. Excellent customer service & excellent cleaning!

Bethany O, Westerville Landlord & Investor

Brett and his team at Red Rover are always my first and only call for cleaning services. Whether it's cleaning a property to sell or a rental turnover, I know that I'll always receive the most professional clean, care, and attention. On the very rare occasion that there's an issue, it's communicated and resolved quickly. The team always arrives on time, sends updates, and follows up with before and after photos. I am highly confident that the Red Rover team can take on any challenge with ease and ultimate success.

Aaron & Deb, Lewis Center

We have been using Red Rover Cleaning for a few years, and they always do a great job. They helped us deep clean our home when we first moved in, and John has reliably maintained our regular cleaning since then. Their team is very communicative and friendly. We've also requested multiple odd jobs over the years and can always count on their services!

Let Red Rover come over, and get a free quote now

Tell us a bit about your home and the type of clean you're looking for, and we'll send a no-obligation quote right over.